Hilite LEDs strives to provide our customers with an excellent shopping experience. You may contact your account manager to request an RMA if there is any product get defective under warranty.

 

Warranty varies by product. Please refer to specific product warranties listed in the product specification sheet to determine if your product is under warranty.

 

Warranty does not cover items damaged due to water, lightning, voltage spikes, misuse, abuse or improper installation.

 

Hilite in its sole discretion, will repair, replace, or substitute product or elect to issue credit for the defective items.

 

All returns of merchandise must have prior approval from Hilite LEDs and include a Return Merchandise Authorization (RMA) number marked clearly on the box along with a copy of the RMA form inside the package. Items must be shipped back within 10 days of RMA issuance or the RMA will be cancelled.

 

Return product to address listed on approved RMA form. Hilite LEDs will inspect/test upon receipt and repair or replace the product if deemed defective.

 

Upon request, Hilite LEDs will send advance replacement of the defective product if available. The advanced product is charged to the customer with the offsetting credit issued upon receipt of the defective product less shipping charges. Credit will not be issued if returned product is not warrantable.

DAMAGED ITEMS DURING SHIPPING

All packaging and items are carefully inspected prior to shipment. If your merchandise is damaged during shipment by the carrier, please contact us within 3 business days of delivery to initiate an RMA/damage claim. The return will be handled in the same process as defective items. Hilite LEDs is not responsible for damage claims or shortages after 3 business days of receipt.

RESOLUTIONS

Refunds and exchanges for returned products are typically processed and resolved within 7 business days of receipt and inspection.

 

Please contact us with any questions.

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